|
Course Title |
No. of Hours |
No. Participants - Description |
| Reaching Latino Populations: What you don't know will cost you! |
3 |
Small to large group size - Learn how to move from a general to a well defined understanding of Latino market segments; learn about strategies for marketing to the Spanish-speaking segment; and the common mis-steps in building organizational capacity to reach this emerging market. Also gain an understanding of how language and culture impact the business relationship. |
| Bridges to Language Access |
3 |
Small to large group size - Language access barriers are the first and most obvious obstacles for potential clients/patients/ customers and for staff alike. This presentation provides guidance on available strategies that are effective in removing barriers to language access and services and how determine what works well in your business setting. |
| Lost in Translation? Interpreters in Business Communications (for managers) |
3 |
Small to large group size - Bilingual staff interpreting for co-workers, employee or contract interpreters – are used in many business settings. Accurate interpretation requires understanding and collaboration between bilingual and English-only staff. For this collaboration to work well, management must provide the necessary guidelines |
| Creating an Environment of Success: For Managers of Bilingual Staff |
3 |
Small to large group size - Bilingual staff provide a vital link between the organization and its customers that otherwise would be absent. This training helps administrators and supervisors to understand the relevant issues and necessary support needed to effectively utilize the skills of bilingual staff. |
| Managing Diversity Within: Cross-cultural Employee Relations |
3 |
6-20 participants - Acquire an understanding of how culture influences employer-employee relationships and receive guidance on managing multi-cultural employee groups. |
| Task-oriented Spanish™ for Customer Service |
20 |
8-16 participants - Targeted to meet first-point-of-contact needs of customer service staff serving Spanish speaking customers. |
| Lost in Translation? Working with Interpreters in Business Communications (for English only staff) |
3 |
8-20 participants - Interpreters - bilingual staff interpreting for co-workers, employee or contract interpreters - are used in many business settings. Accurate interpretation requires skill and collaboration between interpreter and the staff who communicate through them. |
| Building Relation- ships First: Cross Cultural Customer Service |
3 |
8-20 participants -Customers diverse by language and culture have different customer service needs than their English only counterparts. Knowing how to meet those needs is a worth while skill that makes your work and their transition to the US culture easier for all. This presentation fosters culturally relevant skills for cross-cultural customer service. |
| Community Interpreting - Business/Workplace Settings |
24 (three 8-hour) |
8-20 participants -Instructs bilingual employees who also interpret for other staff and customers in professional protocol for interpreting 2-way conversation in workplace or community settings. |
