CAW's Cultural Training
CAW offers a number of cultural training courses, all designed to assist your organization to acquire the knowledge and skill-sets that you need to build relationships and do business with ethnic markets. With the right preparation your learning curve is shorten and you will not waste valuable time and money on solutions that don't work. Call us at 402 558-1447 or click contactus@caworld.net to request more detailed information on any of our workshops. They are affordable and interesting and give you valuable insights in Hispanic/ Latino and other ethnic communities as well.
If you don’t see a topic listed above talk to us and we will develop what you need. Just call 402 558-1447 or click contactus@caworld.net
English-only Supervisors and Front-Line Staff:
Reaching Latino Populations: What you don’t know will cost you! - 3 hours
Small to large group size – Learn how to move from a general to a well defined understanding of Latino market segments; learn about strategies for marketing to the Spanish-speaking segment; and the common mis-steps in building organizational capacity to reach this emerging market. Also gain an understanding of how language and culture impact the business relationship.
Bridges to Language Access - 3 hours
Small to large group size – Language access barriers are the first and most obvious obstacles for potential clients/patients/ customers and for staff alike. This presentation provides guidance on available strategies that are effective in removing barriers to language access and services and how determine what works well in your business setting.
Lost in Translation? Interpreters in Business Communications (for managers) - 3 hours
Small to large group size – Bilingual staff interpreting for co-workers, employee or contract interpreters – are used in many business settings. Accurate interpretation requires understanding and collaboration between bilingual and English-only staff. For this collaboration to work well, management must provide the necessary guidelines.
Creating an Environment of Success: For Managers of Bilingual Staff - 3 hours
Small to large group size – Bilingual staff provide a vital link between the organization and its customers that otherwise would be absent. This training helps administrators and supervisors to understand the relevant issues and necessary support needed to effectively utilize the skills of bilingual staff.
Managing Diversity Within: Cross-cultural Employee Relations - 3 hours
Small to large group size – Acquire an understanding of how culture influences employer-employee relationships and receive guidance on managing multi-cultural employee groups.
Task-oriented Spanish™ - approximately 20-21 hours
16 maximum participants – Targeted to meet first-point-of-contact needs of customer service staff serving Spanish speaking customers. Learn task-specific phrases and cultural information for performing basic customer service tasks. This course is a compliment to your having bilingual staff. The bilingual staff can't be everywhere at once and this course helps your Engilsh-only staff learn to make Spanish-speaking people feel welcomed to your business.
Lost in Translation? Working with Interpreters in Business Communications - 3 hours
20 maximum participants – Interpreters - bilingual staff interpreting for co-workers, employee or contract interpreters - are used in many business settings. Accurate interpretation requires skill and collaboration between interpreter and the staff who communicate through them.
Building Relationships First: Cross Cultural Customer Service - 3 hours
6-20 participants – Customers diverse by language and culture have different customer service needs than their English only counterparts. Knowing how to meet those needs is a worth while skill that makes your work and their transition to the US culture easier for all. This presentation fosters culturally relevant skills for cross-cultural customer service.
Bilingual Front-Line Staff:
Community Interpreting– Business/Workplace - approximately 16 hours
6-20 participants – Instructs bilingual employees who also interpret for other staff and customers in professional protocol for interpreting 2-way conversation in workplace or community settings.
Learn professional standards and practices for interpreting in business settings
If you don’t see a topic listed above talk to us and we will develop what you need. Just call 402 558-1447 or click contactus@caworld.net
English-only Supervisors and Front-Line Staff:
Reaching Latino Populations: What you don’t know will cost you! - 3 hours
Small to large group size – Learn how to move from a general to a well defined understanding of Latino market segments; learn about strategies for marketing to the Spanish-speaking segment; and the common mis-steps in building organizational capacity to reach this emerging market. Also gain an understanding of how language and culture impact the business relationship.
Bridges to Language Access - 3 hours
Small to large group size – Language access barriers are the first and most obvious obstacles for potential clients/patients/ customers and for staff alike. This presentation provides guidance on available strategies that are effective in removing barriers to language access and services and how determine what works well in your business setting.
Lost in Translation? Interpreters in Business Communications (for managers) - 3 hours
Small to large group size – Bilingual staff interpreting for co-workers, employee or contract interpreters – are used in many business settings. Accurate interpretation requires understanding and collaboration between bilingual and English-only staff. For this collaboration to work well, management must provide the necessary guidelines.
Creating an Environment of Success: For Managers of Bilingual Staff - 3 hours
Small to large group size – Bilingual staff provide a vital link between the organization and its customers that otherwise would be absent. This training helps administrators and supervisors to understand the relevant issues and necessary support needed to effectively utilize the skills of bilingual staff.
Managing Diversity Within: Cross-cultural Employee Relations - 3 hours
Small to large group size – Acquire an understanding of how culture influences employer-employee relationships and receive guidance on managing multi-cultural employee groups.
Task-oriented Spanish™ - approximately 20-21 hours
16 maximum participants – Targeted to meet first-point-of-contact needs of customer service staff serving Spanish speaking customers. Learn task-specific phrases and cultural information for performing basic customer service tasks. This course is a compliment to your having bilingual staff. The bilingual staff can't be everywhere at once and this course helps your Engilsh-only staff learn to make Spanish-speaking people feel welcomed to your business.
Lost in Translation? Working with Interpreters in Business Communications - 3 hours
20 maximum participants – Interpreters - bilingual staff interpreting for co-workers, employee or contract interpreters - are used in many business settings. Accurate interpretation requires skill and collaboration between interpreter and the staff who communicate through them.
Building Relationships First: Cross Cultural Customer Service - 3 hours
6-20 participants – Customers diverse by language and culture have different customer service needs than their English only counterparts. Knowing how to meet those needs is a worth while skill that makes your work and their transition to the US culture easier for all. This presentation fosters culturally relevant skills for cross-cultural customer service.
Bilingual Front-Line Staff:
Community Interpreting– Business/Workplace - approximately 16 hours
6-20 participants – Instructs bilingual employees who also interpret for other staff and customers in professional protocol for interpreting 2-way conversation in workplace or community settings.
Learn professional standards and practices for interpreting in business settings